What is LABS2GO?

LABS2GO specializes in Mobile and Virtual Covid-19 testing and screening processes in Toronto and the GTA. Leaders in corporate testing and preventative infection control through government approved technologies and evaluation. Labs2go services private and corporate sectors, bringing Covid-19 testing resources straight to your home or workplace. We provide fast and reliable testing for travellers or assist with viral risk mitigation at your business and/or event. Containing the spread of Sars-CoV-2 is our mission and providing an exceptional patient experience is our objective.



What is a Lateral Flow (Rapid Antigen) test and how is it performed?


Rapid Antigen tests detect antigen proteins on the surface of SARS-CoV-2, the virus that causes COVID-19. Unlike other diagnostic tests for COVID-19, Rapid Antigen tests do not require a laboratory or other equipment to process or analyze the test results. This makes it portable and fast – results are available within (15) minutes.


A sample obtained using a nasal swab is inserted into specialized fluid. The test is a lateral flow immunoassay, which causes the appearance of coloured lines on the test strip, indicating whether or not the sample has tested positive for COVID-19.



What is a RT-PCR test and how is it performed?


PCR tests detect the presence of the virus's genetic material using a technique called reverse transcriptase polymerase chain reaction, or RT-PCR. For this test, a sample may be collected through a nasal swab. The sample is sent to a laboratory where the results are determined. PCR tests are highly accurate and provides a means for diagnosis of COVID-19.


What are the Testing Methods provided by LABS2GO for SARS-CoV-2?

LABS2GO offers three different types of services:

  1. RT-PCR Testing – Reverse Transcription Polymerase Chain Reaction (RT-PCR) tests are conducted on Health Canada Approved Devices. The RT-PCR test is used for the qualitative detection of nucleic acid from SARS-CoV-2. This test is accepted for all international travel. Results can take up to 24 hours from the time of testing.
  2. RT-PCR Express Testing – The Express RT-PCR is recommended for those in pressing situations with an immediate need for PCR test results. Results can take up to 6 hours from the time of testing.
  3. Lateral Flow (Rapid Antigen) Testing – Antigen tests are immunoassays that detect the presence of a specific viral antigen, which can imply a current infection. Antigen tests are less sensitive than RT-PCR tests however they have been approved by the Health Canada as an acceptable screening method to detect the presence of the virus. All positive Antigen tests require a subsequent PCR test to confirm the presence of Covid-19. Our Antigen tests exceed the WHO quality standards and are acceptable for select international travel, including but not limited to the United States, Italy, UK and Germany. We encourage you to check the travel requirements of your destination before selecting your Covid-19 test. Results can take up to 1 hour from the time of testing.
  4. VIRTUAL: Lateral Flow (Rapid Antigen) Testing. This service is performed alongside a professional video consultation. One of our team members will walk you through the testing process – attain results in 15 minutes and receive documentation up to 1 hour from the time of testing.

Can test results be used for travel purposes?


Yes. All of our tests are accredited and approved for international travel. We always encourage you to check the travel requirements of your destination before selecting your Covid-19 test. For an excellent resource on border entry guidelines, please click here: (https://www.iatatravelcentre.com/world.php)


If I am experiencing symptoms, am I able to book a test?

If you are displaying flu-like symptoms, we encourage you to use our virtual Rapid Antigen testing service. For diagnostic testing, please visit a government testing centre. For more information, please visit the Ontario website – Please click here Link this: (https://covid-19.ontario.ca/assessment-centre-locations)

How quickly can I receive my results?

Lateral Flow (Rapid Antigen) Testing – Up to 1 hour

RT-PCR Testing – Up to 24 hours (Same-day results will be sent out for tests conducted before 2pm. Tests conducted after 2pm will receive results within 24 hours.  

Express RT-PCR Testing – Up to 6 hours (If tests are conducted before 8pm)


How will I receive my Results?

Results will be sent to your email address on file that has been provided at the time of your booking. Please ensure your information is correct at the time of booking. If you believe you have provided an incorrect email, please contact us directly or send an e-mail to info@labs2go.ca.


What is the cancellation policy?

Due to the rapid increase in bookings due to the surge in COVID-19 cases in Ontario, appointment availability is scarce. All appointments are subject to a final booking and will not be eligible for a cancellation or refund. If you need to reschedule your appointment time, 24-hour notice is required for no additional fee. For appointment rescheduling, please contact us directly or send an e-mail to info@labs2go.ca.

What Kind of Swabs are used?  

Labs2Go utilizes the deep nasal / mid turbinate swab for specimen collection and analysis. This method is less invasive and more comfortable than the former nasopharyngeal sampling. The swab used for a deep nasal sampling is identical to the swab used for nasopharyngeal sampling, however, it is not inserted as deeply into the nasal cavity.


Is my passport information required while registering for my appointment?

Many countries require your passport information to be on your results documentation, therefore, if your testing is used for travel purposes, please ensure you fill out this information upon registration. If your passport information has been omitted and needs to be included on your documentation, please contact us directly or send an e-mail to info@labs2go.ca.


What Happens if my test comes back with Positive results?  

In accordance with provincial guidelines and regulation, all positive test results will be sent to public health, who may further be in touch with you. All testing technologies used by Labs2Go are Health Canada approved, however, we are not a diagnostics lab. Labs2Go facilitates enhanced screening processes designed for travel, workplace needs, and an overall peace of mind. If you are feeling unwell, we recommend that you contact your family physician or emergency department based on your symptoms.

Will I be able to receive Same-Day test results?


RT-PCR tests are the gold standard with regards to testing technique, as interpretations are conducted at accredited laboratories. Tests booked before 2pm will more likely receive results on the same day. Tests booked after 2pm will see results before midnight the following day. Labs2Go strives for an excellent customer service experience and will always optimize turn-around time when possible.  



Can children be tested?

We will facilitate testing for children over 2 years of age and older.  

Will my results and personal data remain confidential?

All results and personal health information remains confidential and in accordance with the Personal Health Information Protection Act, which governs how information may be collected, used and disclosed within the health sector.


What is the best contact method?

For immediate assistance, please contact us directly at (416) 805-8433 or toll-free at 1800-555-5555. Our live chat is available 7-days a week from 8:00am until midnight. For all other inquiries, please send an e-mail to info@labs2go.ca.


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