FAQ's

Have a look at our frequently asked questions. If you cannot find the information you are looking for please contact us directly.

What is LABS2GO?
LABS2GO specializes in Mobile and In-Clinic Covid-19 testing and screening processes in Toronto and the GTA. Leaders in corporate testing and preventative infection control through government approved technologies and evaluation. Labs2go services private and corporate sectors, bringing Covid-19 testing resources straight to your home or workplace. Alternatively, you can visit one of our 8 locations for in-clinic testing. We provide fast and reliable testing for travellers or assist with viral risk mitigation at your business and/or event. Containing the spread of SARS-CoV-2 is our mission and providing an exceptional patient experience is our objective.

Can test results be used for travel purposes?
Yes. All our tests are accredited and approved for international travel. We always encourage you to check the travel requirements of your destination before selecting your Covid-19 test. All of our travel certification come with a custom QR Code, and are accepted by all international airlines and countries. For an excellent resource on border entry guidelines, please click here: https://www.iatatravelcentre.com/world.php

What is a Lateral Flow (Rapid Antigen) test and how is it performed?
Rapid Antigen tests detect antigen proteins on the surface of SARS-CoV-2, the virus that causes COVID-19. Unlike other diagnostic tests for COVID-19, Rapid Antigen tests do not require a laboratory or other equipment to process or analyze the test results. This makes it portable and fast – results are available within (15-20) minutes. A sample obtained using a nasal swab is inserted into specialized fluid. The test is a lateral flow immunoassay, which causes the appearance of coloured lines on the test strip, indicating whether or not the sample has tested positive for COVID-19. 

What is a RT-PCR test and how is it performed?
PCR tests detect the presence of the virus's genetic material using a technique called reverse transcriptase polymerase chain reaction, or RT-PCR. For this test, a sample may be collected through a nasal swab. The sample is sent to a laboratory where the results are determined. PCR tests are highly accurate and provides a means for diagnosis of COVID-19. 

What are the Testing Methods provided by LABS2GO for SARS-CoV-2?
LABS2GO offers 3 different types of services: 

Standard RT-PCR Testing (In-Clinic & Mobile)– Reverse Transcription Polymerase Chain Reaction (RT-PCR) tests are conducted on Health Canada Approved Devices. The RT-PCR test is used for the qualitative detection of nucleic acid from SARS-CoV-2 via (NAATs). This test is accepted for all international travel (*Some exclusions may apply: Hong, Kong & Japan). Results can take 12-24 hours from the time of testing.

Express RT-PCR Testing (In-Clinic & Mobile) –
The Express RT-PCR is
recommended for those in pressing situations with an immediate need for RT-PCR test results. Results can take up to 6 hours from the time of testing.

Emergency RT-PCR Testing (In-Clinic & Mobile) – The Emergency RT-PCR is
recommended for those in pressing situations with an immediate need for RT-PCR test results. Results can take up to 3 hours from the time of testing.

Rapid Antigen Testing (In-Clinic & Mobile) –
Antigen tests are immunoassays that detect the presence of a specific viral antigen, which can imply a current infection. Antigen tests are less sensitive than RT-PCR tests however they have been approved by the Health Canada as an acceptable screening method to detect the presence of the virus. All positive Antigen tests require a subsequent PCR test to confirm the presence of Covid-19. Our Antigen tests exceed the WHO quality standards and are acceptable for select international travel, including but not limited to the United States, Italy, UK and Germany. We encourage you to check the travel requirements of your destination before selecting your Covid-19 test. Results can take up to 1 hour from the time of testing.

If I am experiencing symptoms, am I able to book a test?
If you are displaying flu-like symptoms and require diagnostic testing, please visit a government testing centre (or) book your test when you have completed your isolation period. For more information, please visit the Ontario website – Please click here Link this: (https://covid-19.ontario.ca/assessment-centre-locations)

How quickly can I receive my results?

Rapid Antigen Testing – Up to 1 hour
Standard RT-PCR Testing – 12-24 hours
Express RT-PCR Testing – Up to 6 hours
Emergency RT-PCR Testing – Up to 3 hours

How will I receive my Results? 
Results will be sent to your email address on file that has been provided at the time of your booking. Please ensure your information is correct at the time of booking. If you believe you have provided an incorrect email, please contact us directly or send an e-mail to info@labs2go.ca. *Please check your SPAM folder for our emails. Alternatively, please login to 'My Account' at the top of our Homepage to view your results directly (My Account > Sign In > My Bookings > All Bookings > Medical Test Result). For additional assistance please contact Labs2Go directly; emails are answered until midnight.

What is the Labs2Go Cancellation Policy?
Due to the rapid increase in bookings due to the surge in COVID-19 cases in Ontario, appointment availability is scarce. All appointments are subject to a final booking and will not be eligible for a cancellation or refund. Flight interupption or country guidelines do not warrant a cancellation. If you need to reschedule your appointment time, there is no additional fee; please send us an email to info@labs2go.ca. For additional assistance please contact Labs2Go directly.

What Kind of Swabs are used? 
Labs2Go utilizes the anterior nasal / mid turbinate swab for specimen collection and analysis. This method is less invasive and more comfortable than the former nasopharyngeal sampling. The swab used for a anterior nasal sampling is identical to the swab used for nasopharyngeal sampling, however, it is not penetrated as deeply into the nasal cavity. If you require a deep nasal or nasopharyngeal swab method, please send us an email and our team will accomodate your booking accordingly.

Is my passport information required while registering for my appointment?
Many countries require your passport information to be on your results documentation, therefore, if your testing is used for travel purposes, please ensure you fill out this information upon registration. If your passport information has been omitted and needs to be included on your documentation, please contact us directly (647)338-5227 or send an e-mail to info@labs2go.ca. Our email services are open until midnight.

What happens if my test comes back with Positive results?  
In accordance with provincial guidelines and regulation, all positive test results will be sent to public health, who may further be in touch with you. All testing technologies used by Labs2Go are Health Canada approved, however, we are not a diagnostics lab. Labs2Go facilitates enhanced screening processes designed for travel, workplace needs, and an overall peace of mind. If you are feeling unwell, we recommend that you contact your family physician or emergency department based on your symptoms. Please visit Public Health resources for further information: https://www.toronto.ca/home/covid-19/covid-19-what-you-should-do/covid-19-have-symptoms-or-been-exposed/

Will I be able to receive Same-Day test results? 
Standard RT-PCR tests are the gold standard with regards to testing technique, as interpretations are conducted at accredited laboratories. Tests booked before 12pm IN-CLINIC may receive results on the same day before midnight. Tests booked after 12pm will see results the following day but less than 24 hours. Labs2Go strives for an excellent customer service experience and will always optimize turn-around time when possible. For more immediate results, explore our EXPRESS or EMERGENCY RT-PCR Test Options.

Can children be tested?
We will facilitate testing for children 2 years of age and older.  

Will my results and personal data remain confidential? 
All results and personal health information remains confidential and in accordance with the Personal Health Information Protection Act, which governs how information may be collected, used and disclosed within the health sector. Please review our Privacy Policy for additional information. https://www.labs2go.ca/privacy-policy

What is the best contact method?
Our live chat is available 7-days a week from 8:00am until midnight. For all other inquiries, please send an e-mail to info@labs2go.ca; Our email service is open until midnight. For immediate assistance, please contact us directly at (647) 338-5227.